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Showing posts from September, 2013

System "Upgrades"

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I recently upgraded the operating system on my iPhone. Not that that would normally be a big deal—I generally try to keep such things current, despite the occasional “bumps” that inevitably come with software upgrades. But this time the upgrade wasn’t just about improving performance and fixing issues that had been identified since the last update.  No, this one not only LOOKED different, some core functions were said to work differently—and “different” in this case appeared to be a problem for a number of users. So, before I took the “plunge,” I spent some time trying to do some research—trying to find out what kinds of improvements I could anticipate, and to better understand the complaints associated with an upgrade from which there was, apparently, no “return.” The upgrades were readily quantified (on the vendor’s website most notably), although I think it’s fair to say they had a motivation in promoting the new system. However, most seemed to be relatively unimportant in ter...

Future Tense?

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Americans have long had a beef of sorts with the U.S. health care system. Asked to rate that system, a majority of workers describe it as poor (21 percent) or fair (34 percent), and while nearly a third consider it good, and less than half that many rate it as very good (12 percent) or excellent (2 percent), according to the 2013 Health and Voluntary Workplace Benefits Survey (WBS) . Perhaps more significantly, the percentage of workers rating the health care system as poor doubled between 1998 and 2006, according to the 1998–2012 Health Confidence Survey (HCS). On the other hand, workers’ ratings of their own health plans continue to be generally favorable. In fact, one-half (51 percent) of those with health insurance coverage are not just content with the coverage they have, they are extremely or very satisfied with it. Satisfaction with health care quality continues to remain fairly high, with 50 percent of workers saying they are extremely or very satisfied with the quality...

Thinking "Caps"

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In this era of “reality” TV, where the “antics” (and worse) of the formerly rich and infamous are on display in ways that could not even have been imagined a decade ago, I seem to find myself increasingly shaking my head and muttering “what were they thinking?” The answer, as often as not, seems to be “they weren’t.” And some, looking at the retirement savings behaviors and expectations of the American workforce over the years, might well wonder—and perhaps respond—the same way. Whether you are an employer trying to motivate workers to avail themselves of a new benefit (or to better utilize an existing one), an advisor looking to improve their portfolio diversification, a provider interested in expanding acceptance of your product set, or a regulator trying to fine-tune (or overhaul) the current legal boundaries, sooner or later you find yourself wanting (perhaps NEEDING) to know “what are ‘they’ thinking?” In just a few weeks, we’ll begin development of the 24th Retirement Con...

"Some" Totals

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There’s an old tale about a group of men that are blindfolded and then asked to describe an object (in the story, an elephant, though they don’t know what it is), based on their individual observations. In doing so, each one grasps a different part, but only one part, such as the side, the trunk, the tail, the ear, or a tusk. Following their individual assessments of what is ostensibly the same object, they compare notes―and are puzzled to find their conclusions about the object’s appearance to be in complete disagreement. A recent EBRI Notes article¹ examined retirement plan participation through the prism of data from the Survey of Income and Program Participation (SIPP), which is conducted by the U.S. Census Bureau to examine Americans’ participation in various government and private-sector programs that relate to their income and well-being. Now, as the EBRI analysis notes, the SIPP data have the advantage of providing relatively detailed information on workers’ retirement p...

How Much Would You Pay?

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Growing up, I remember late night television being broken up by commercials touting a series of interesting products, everything from a rod-and-reel contraption that would fit in your pocket to a special set of knives that would, apparently, slice through any substance in the known universe without ever being sharpened. But unlike the commercials that ran during prime time, having made the pitch, the announcer lead viewers through a series of additional product extensions, generally with the admonition, “but wait, there’s more…” Even with all that buildup, as the commercial closed viewers were reminded of the features of the product, and then asked, “Now, how much would you pay?” as several possible prices were suggested, then crossed off before being informed of the actual price (“plus shipping and handling”). And then, to close the deal, viewers were frequently told that they could have a SECOND version of the product for the same price (“just pay shipping and handling”). I’m hap...