Nevin's Data "Points"

Early on a bright Tuesday morning in September, I was in the middle of a cross-country flight, literally running from one terminal to another in Dallas, when, much to my dismay, my cell phone rang. It was my wife. It was September 11, 2001.   I had been on an American Airlines flight heading for L.A., after all — and at that time, not much else was known about the first plane that struck the World Trade Center. I thought she had to be misunderstanding what she had seen on TV. Would that she had… It’s been 17 years since then – and yet every year on September 11, I can’t help but recall the events of that day.   How on that day in particular, when family and friends were so particularly dear and precious, I spent stranded in a hotel room in Dallas. It was perhaps the longest day — and loneliest night — of my life. In fact, I was to spend the next several days in Dallas — there were no planes flying, no rental cars to be had — I was literally separated from hom...

Early on a bright Tuesday morning in 2001, I was in the middle of a cross-country flight, literally running from one terminal to another in Dallas, when my cellphone rang. It was my wife. I had been on an American Airlines flight heading for L.A., after all—and at that time, not much else was known about the first plane that struck the World Trade Center on Sept. 11. I thought she had to be misunderstanding what she had seen on TV. Would that she had… That day, when family and friends were so dear and precious to us all, I spent in a hotel room in Dallas. It was perhaps the longest day—and loneliest night—of my life. In fact, I was to spend the next several days at that Dallas hotel. There were no planes flying, no rental cars to be had—and so I was stranded—separated from home and family by hundreds of insurmountable miles for three interminably long days. As that week drew to a close, I was finally able to get a rental car and begin a long two-day journey home. While...

Early on a bright Tuesday morning in 2001, I was in the middle of a cross-country flight, literally running from one terminal to another in Dallas, when my cell phone rang. It was my wife. I had been on an American Airlines flight heading for L.A., after all — and at that time, not much else was known about the first plane that struck the World Trade Center. I thought she had to be misunderstanding what she had seen on TV. Would that she had… That day, when family and friends were so dear and precious to us all, I spent in a hotel room in Dallas. It was perhaps the longest day — and loneliest night — of my life. In fact, I was to spend the next several days in Dallas — there were no planes flying, no rental cars to be had — separated from home and family by hundreds of insurmountable miles for three interminably long days. As that week drew to a close, I finally was able to get a rental car and begin a long two-day journey home. While it was a long, lonely drive, it gave me a lot ...

Early on a bright Tuesday morning in 2001, I was in the middle of a cross-country flight, literally running from one terminal to another in Dallas, Texas, when my cell phone rang. It was my wife. I had been on an American Airlines flight heading for L.A., after all - and at that time, not much else was known about the first plane that struck the World Trade Center. I thought she had to be misunderstanding what she had seen on TV. Would that she had…. That day, when family and friends were so dear and precious to us all, I spent in a hotel room in Dallas. It was perhaps the longest day - loneliest night - of my life. In fact, I was to spend the next several days in Dallas – there were no planes flying, no rental cars to be had – separated from home and family by hundreds of insurmountable miles for three interminably long days. As that week drew to a close, I finally was able to get a rental car and begin a long two day journey home.   While it was a long, lonely drive, it g...

Five years ago, I was in the middle of a cross-country flight, literally running from one terminal to another in Dallas, when my cell phone rang. It was my wife. I had been on an American Airlines flight heading for L.A., after all - and at that time, not much else was known about the first plane that struck the World Trade Center. I thought she had to be misunderstanding what she had seen on TV. Would that she had…. So that day, when family and friends were so dear and precious to us all, I spent in a hotel room in Dallas. It was perhaps the longest day - loneliest night - of my life. In fact, I was to spend the next several days in Dallas – there were no planes flying, no rental cars to be had – separated from home and family by hundreds of insurmountable miles for three interminably long days. When I finally was able to get a car and begin that two day drive home, it was a long, lonely drive, but it gave me a lot of time to think - to pray - and to treasure the things I was s...

  It’s hard to believe that today there are people in the workforce who weren’t even alive on Sept. 11, 2001. In fact, it’s been labeled a defining event for Millennials – a date marker between those who were alive on that date and those (Generation Z) who weren’t. That said, the passage of time has surely dimmed the memory even for many who did live through it. More’s the pity. Odds are if you were “here” on that most awful of days, you’ll remember exactly where you were. I was travelling from one coast to the other – heading to speak at a conference early on that bright Tuesday morning in 2001. In fact, I was in the middle of that cross-country flight, literally running from one terminal to another in Dallas, Texas when my cellphone rang. I was annoyed – the hour was early, my flight in had been late, and the timing between that and my connection was uncomfortably short – particularly for a flight that was in another terminal.  The call was from my wife – I assumed she was s...

This week, I’m going to do something I never thought I would do again. I’m going to fly on September 11. OK, so, in the overall scheme of things, it’s perhaps not that big a deal. I know that it’s been six years, that part of our not letting the terrorists win is to go on about our normal lives. I don’t even know anyone personally who died in the attacks, though I know people who do. At the time of the attacks, I wasn’t living in the parts of our nation targeted (although we relocated to the Northeast soon afterward). It’s not like I plan to spend some significant part of the day in prayer or contemplation—and it’s certainly not that I believe for one second that there will be a recurrence of those horrific events just because it’s the sixth anniversary. I was, however, traveling by air on that fateful day, only to be grounded hundreds of miles away from friends and family (see Never Forget ). I know that others were stranded farther away from their loved ones—and perhaps for long...

 Life has many lessons to teach us, some more painful than others—and some we’d just as soon be spared. But the graduates of 2021—well, they’ve been through a lot, arguably more than most—but with any luck at all, the days and years ahead will be brighter.  Regardless, if you have a graduate—or if you  are  a graduate, here are some insights I’ve picked up along the way…    ASAP is never as soon as people think. Even those who work for themselves have bosses (they’re called “clients”). Emails (generally) don’t have to be answered right this minute. Bad news doesn’t improve with age. Your first job can be like your first love—it will either bring a smile for years to come—or it can break your heart. And sometimes both.   Don’t expect your job to respect personal boundaries without some “help.” Don’t be afraid to pick up the phone. If the only time your boss hears from you is when there’s trouble, don’t be surprised if the...

A quarter-century is a long time. Long enough for children born after Sept. 11, 2001, to have now finished college, entered the workforce and begun building lives and families of their own.    Long enough for the images that remain painfully vivid to some of us to have become history to millions of others. ad space But 25 years is not long enough to forget. Those of us who lived through that day still remember where we were when we heard — or, perhaps more accurately, when we finally understood. We remember the images, the uncertainty and the urgent need to hear the voices of those we loved. We remember a day on which thousands of people left home for an ordinary Tuesday and never returned. As it happened — and I have shared this story before — I was travelling from one coast to the other — heading to speak at a conference early on that bright Tuesday morning in 2001. In fact, I was in the middle of that cross-country flight, literally running from one terminal to another in D...

Life has many lessons to teach us, some more painful than others – and some we’d just as soon be spared. But as graduates everywhere look ahead to the next chapter in their lives, it seems a good time to reflect on some lessons learned along the way. It’s handy to know at least a little about sports and the weather. Paying the minimum due on your credit cards is dumb. Be willing to take all the blame – and to share the credit. Know that there actually  are  stupid questions. Try not to be the one asking them. Shun those who are cruel to others – and don’t laugh at their “jokes” – sooner or later, you’ll be a target. Never say you’ll never. “Bad” people eventually get what’s coming to them, though you may not be around to see it. Always sleep on big decisions. When it seems too good to be true, it’s generally not good nor true.  Never let your schooling stand in the way of your education. Sometimes the grass on the othe...

Life has many lessons to teach us, some more painful than others – and some we’d just as soon be spared. But as graduates everywhere look ahead to the next chapter in their lives, it seems a good time to reflect on some of the lessons we’ve learned. Here are some nuggets I’ve picked up along the way…. Be willing to take all the blame – and to share the credit. There actually are stupid questions. Shun those who are cruel – and don’t laugh at their “jokes.” Never say you’ll never. Be on time. “Bad” people eventually get what’s coming to them. But you may not be there to see it. Always sleep on big decisions. Sometimes the grass looks greener because of the amount of fertilizer. Never email in anger – or frustration. And be extra careful when using the “Reply All” button. If your current boss doesn’t want to hear the truth, it may be time to look for a new one. Never pass up a chance to say “thank you.” If you wouldn’t want your mother to learn about it, don’t do it....